Food e-tailer Zomato has added a new feature in their app by which the users can chat with the restaurant owners regarding reservations and menu details. User can also connect to Zomato executives and can get updates on promo codes , offers and discounts. User can interact with the Customer service executives between 9 AM to 11 PM.
This a another step by Zomato to convert into a full service food app where users can browse and order food anytime anywhere. The app is available in many countries while the in app customer service is only launched in India and middle east.